565bet Privacy Policy

This Privacy Policy ("Policy") describes how 565bet ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who visit, register on, or interact with the 565bet website at 565bet.onl and any related services offered through it.

We are committed to handling your personal data responsibly and transparently. This Policy is written in plain English so that every 565bet player — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rangpur, or anywhere else across Bangladesh — can understand exactly what information we hold about them and how it is managed.

By creating a 565bet account or using any feature of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, please do not register an account or use the platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and 565bet.

565bet collects personal data from you in several ways: directly when you register or interact with the platform, automatically when you use our services, and occasionally from third-party providers where permitted by law. The categories of data we collect are described below.

565bet processes your personal data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and administer your 565bet player account, including verifying your identity, processing your login credentials securely, and managing your account preferences.
• Service delivery: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), settle bets, credit winnings, and apply bonus offers to your account.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering requirements, including conducting KYC checks, monitoring transactions for suspicious activity, and retaining records as required by law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling, enforce any self-exclusion, deposit limits, or cool-off periods you have requested, and proactively reach out where our systems flag a potential concern.
• Customer support: To respond to your queries, investigate complaints, and provide technical assistance. Support communications may be recorded and retained for quality assurance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have given explicit consent to receive such communications. You may opt out at any time by contacting [email protected].
• Platform improvement: To analyse aggregate usage data, identify technical issues, and improve the performance, usability, and game selection of the 565bet platform. This analysis uses anonymised or pseudonymised data wherever possible.

565bet processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil the agreement between you and 565bet — including account creation, payment processing, bet settlement, and customer support — is carried out on the basis that it is necessary for the performance of our contract with you.
• Legal obligation: Certain processing activities — particularly KYC checks, AML transaction monitoring, and record retention — are required by applicable law and are carried out to comply with those obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement is conducted on the basis of our legitimate interests, provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we do so only with your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

565bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with trusted third parties only in the limited circumstances described below:

• Payment service providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposits and withdrawals. These providers act under their own privacy policies and are bound by strict data protection obligations.
• Identity verification providers: Where required for KYC compliance, we may share identity document data with specialist verification partners who assist us in confirming the authenticity of documents and the identity of account holders.
• Game and platform technology providers: Game content and platform software may be provided by licensed third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. These providers may receive anonymised session data necessary to deliver their services.
• Fraud prevention and security services: We may share data with fraud detection agencies and security analytics providers to identify and prevent prohibited conduct on the platform.
• Law enforcement and regulatory authorities: Where we are required by law or a valid legal process to disclose personal data to law enforcement agencies, government bodies, or regulatory authorities, we will do so. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of 565bet's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy terms in advance.

565bet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: All personal data associated with your active 565bet account is retained for the full duration that your account remains open and active.
• Closed account data: Following account closure, we retain identity and transaction records for a minimum of five years to comply with anti-money laundering record-keeping requirements and to handle any post-closure disputes.
• KYC and verification documents: Identity documents and verification records are retained for a minimum of five years from the date of account closure or from the date of the last relevant transaction, whichever is later.
• Support and communication records: Correspondence with our support team is retained for three years from the date of the communication, or longer where the subject matter relates to an ongoing dispute or legal claim.
• Marketing consent records: Records of your marketing consent or opt-out preference are retained indefinitely so that we can respect your stated communications preferences at all times.

When personal data is no longer required and the applicable retention period has expired, we securely delete or irreversibly anonymise that data.

565bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit the site. You can control cookie behaviour through your browser settings, though disabling certain cookies may affect the functionality of the platform.

The following types of cookies are used on the 565bet platform:

You have a number of rights in relation to the personal data that 565bet holds about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a verifiable request.

565bet takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and the 565bet servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secured.
• Access controls: Access to personal data within 565bet is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement can access player account data, and all such access is logged and audited.
• Password security: Passwords are stored using one-way cryptographic hashing. 565bet staff cannot view your password in plain text and will never ask you to share it.
• Fraud monitoring: Our automated systems continuously monitor account activity for indicators of fraud, suspicious logins, and unusual transaction patterns. Anomalies trigger immediate alerts for review by our security team.
• Secure payment processing: All financial transactions are routed through secure, encrypted connections to your bKash, Nagad, Rocket, or Upay provider. 565bet does not store payment PINs or full mobile financial account credentials on its own servers.

The 565bet platform may integrate with or reference third-party services, such as game studios, payment gateways, and identity verification providers. Where such integrations exist, those third parties operate under their own privacy policies, which we encourage you to review.

565bet is not responsible for the privacy practices or the content of any third-party service. The inclusion of a third-party provider in our platform does not constitute an endorsement of that provider's data practices. If you have a concern about how a third-party provider handles your data in the context of a 565bet-initiated service, please contact us and we will assist in directing your query to the appropriate party.

565bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where changes are significant, we may also notify registered players via email or through an in-platform notification.

Your continued use of the 565bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we are protecting your information.

If you have any questions about this Privacy Policy or about how 565bet handles your personal data, please contact our support team at [email protected]. We are available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries promptly.